Where we ship
We ship to addresses in all 50 US states. We don't ship outside the United States.
When your order ships
Prescription treatments ship only after an independent, US-licensed provider reviews your health information and decides that treatment is right for you. Provider review usually takes about 24 hours from when you finish your health questions in the patient portal. Once a provider approves your prescription, the pharmacy prepares your order and ships it overnight. Most patients go from their visit to delivery within a few days.
Cost
Shipping is included in the price of every prescription plan. There is no separate shipping charge.
How it arrives
Orders are shipped by a licensed US pharmacy, overnight, with no signature needed, in plain packaging.
Refills and renewals
If your plan renews, each refill ships after the renewal is processed, while your prescription is valid. You can cancel future renewals any time, as described in our Refunds and Cancellations policy.
Lost or damaged packages
If your package is lost in transit or arrives damaged, email support@healthrx.com or call (510) 991-8265. We work with the carrier to find it and, if it can't be found, reship your order at no cost.
Contact
HealthRX.com LLC, 30 N Gould St, Ste R, Sheridan, WY 82801. support@healthrx.com, (510) 991-8265.